stubhub refund lawsuit stubhub refund lawsuit

They sell you things they don't actually own and if there's an error, too bad for you. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. The company reportedlydoesnt have enough liquidity to honour these requests though. THEIR GUARANTEES ARE A LIE. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. I was offered alternative tickets. In the . Get buying tips about Ticket Websites delivered to your inbox. Despite the alleged deception, the company's policies did not reflect the actual . StubHub is an eBay company that began selling and reselling event tickets in 2000. In the meantime, they may continue to pursue the case individually. Never received email and Stubhub charged me $288 for not delivering. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. Day of the event, I downloaded the tickets only to find they were for the wrong event. Read the complaint here: StubHub Refund Class Action Complaint In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. But these are unprecedented times.. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Mobile app: 01-21-2022 10:07 AM. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. However, it will likely face a significant amount of litigation. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. The next day, I received a $500 charge. A California class-action lawsuit has been filed against the ticketing site StubHub. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. The complaint was reportedly filed by a Wisconsin man named. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. The company has yet to comment on the lawsuit. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. No mention is made of the safety of the attendees. No resolution and I got no tickets. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. The Hollywood Reporter is a part of Penske Media Corporation. According to the filing, McMillan purchased two tickets to an NHL game in early March. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. Ive used Stubhub for over 4,000 transactions. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. I deleted my account. BOSTON . Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. The Court has not decided who is right. Lorenzo Gordon, Adobe Images StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. ConsumerAffairs is not a government agency. Ticketholders brought a lawsuit against the company, demanding that they get cash . document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement The company is accused of failing to resolve complaints from tens of thousands of customers. Still no luck. In this . There is a chance that StubHub will settle the case in the future. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. The credits issued by the company are valid through the end of 2022. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. At regular volume, we can afford to take that risk. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. ADD ME PLEASE! According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Things You Should Know. The NHLs suspension caused a spike in the number of e-tickets sold. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. I call Stubhub. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. The users allege breach of contract and violations of various California consumer protection statutes. The coupon, of course, expired in 12 months. Same seats wrong game. Not by phone, email, nor chat. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. Top Class But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Required fields are marked *. Those with tickets to canceled events will get a credit of 120% of the purchase price. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Show was cancelled on 12/29/21 the day of the show. I will (apparently) receive a refund, but the damage is done. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. According to the filing, McMillan purchased two tickets to an NHL game in early March. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. At the time of this writing, nothing has been proven in court. Privacy Policy | Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. I purchased OHL tickets the day before the game. FanProtect Guarantee: Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. All Rights Reserved. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. Further, the voucher never came through! He was offered a coupon that was worth 120% of the original price. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Furthermore, is there a class action suit against Ticketmaster? The judge will rule on whether to allow the lawsuit to proceed as a class action or not. Until the event id canceled (not postponed) they won't give a refund. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. We'll email you when an event is canceled. Tickets are 100% guaranteed by FanProtect. Got my money back through my bank investigation. I had to spend hours on the phone with StubHub just to get them to do their job. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. Sign me up! StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. Many events this past month were canceled. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. I patiently called Stubhub over multiple phone calls and followed all of their instructions. Come to find I was charged $300 from my bank account. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. Our content is intended to be used for general information purposes only. Who should shoulder those cancellation costs? The federal court ruling in the case is a consent judgment between the parties. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. He was promptly told no because the game was not technically canceled, only postponed. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Please use any other ticket resale company this one doesn't care about their customers. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. I bought my tickets under a much different safety expectation. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. I have not received any information on recovery of my money yet. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. I am disputing through PayPal. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. They offered me 125% of price paid in credit or refund to my CC. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. NEWS. administrator or law firm. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. StubHub claims it is postponed not cancelled and will not give me my money. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Sep 15, 2021, 1:28 PM. I listed tickets and never heard back that they sold. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. If the show ends up being cancelled you will receive a refund. Add me I had cancelled tickets in Arizona last year. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. We aim to provide readers with the most up-to-date information available about today's consumer products and services. He has prosecuted a variety of consumer protection and complex employment cases. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Its policies are not just designed to protect consumers. The U.S. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. We value your privacy. No refund bottom line. Deadline: May 17, 2022. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Your email address will not be published. Either take their alternative or take a refund. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Get the latest news on COVID-19 delivered to you. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. If the other driver has minimum liability coverage, can I still sue them? Actions does not process claims and we cannot advise you on the Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. Top Class Actions is a legal news source I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. All rights reserved. Again, there is another confusion about listing a ticket for sale. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. If a show is canceled, with no new date, then they will. Not at all a criminal case. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. Bought tickets 2 months in advance for basketball game, never received them. They too should be held accountable. The case seeks monetary damages and restitution remedies for consumers. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Unfortunately, the seller never came through with the e-mail transfer. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Fan rewards: McMillan lawyer Nick Coulson echoed the sentiment. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. Your email address will not be published. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. It is possible to request a refund on a purchased StubHub ticket manually. FAQ. I bought 2 tickets to a concert in SC that was cancelled. I was denied my request for a refund. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. The NHL postponed its season on March 12 in the massive wave of. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 12/29/2022. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Let us know in the comments! This is so ridiculous. Print. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. Unsubscribe easily. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. It promises a full money back refund in the case of a canceled event. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. I was told the offer for alternative tickets was the only offer that would be made other than a refund. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. How do I know I can trust these reviews about StubHub? McMillan then asked StubHub to refund his money. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. We value your privacy. They asked me to list it as resale.